THE PCOS CYSTEM, LLC

Privacy Policy

Effective Date: June 21, 2023

1. Introduction

The PCOS Cystem, LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, interact with our content, complete forms, or participate in our coaching programs. 

By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

You may provide personal information when you:

  • Schedule a consultation

  • Complete an application form

  • Purchase a coaching program

  • Subscribe to emails

  • Contact us

  • Participate in coaching services

This may include:

  • Name

  • Email address

  • Phone number

  • Age

  • Location

  • Health-related information

  • Lifestyle information

  • Goals and challenges

  • Payment information

  • Communication history

Health and Lifestyle Information

Because our services relate to health and wellness coaching, you may voluntarily provide:

  • Weight and health history

  • Hormone or fertility concerns

  • Nutrition habits

  • Exercise habits

  • Medication usage

  • Symptoms or medical background

This information is used strictly for coaching and program delivery.

We do not provide medical diagnosis or treatment.

3. How We Collect Information

We collect information through:

  • Website forms

  • Application forms

  • Calendly scheduling

  • Email communications

  • Direct messages

  • Coaching sessions

  • Payment systems

  • Tracking technologies

  • Advertising platforms

4. Tracking Technologies and Pixels

We use tracking technologies to improve our services and marketing.

These may include:

  • Meta (Facebook and Instagram) Pixel

  • TikTok Pixel

  • Google Analytics

  • Cookies

  • Conversion tracking tools

  • Retargeting technologies

These tools help us:

  • Measure advertising performance

  • Improve marketing campaigns

  • Understand website behavior

  • Deliver relevant content

  • Optimize user experience

Information collected may include:

  • Pages visited

  • Time spent on pages

  • Device type

  • Browser type

  • IP address

  • Interaction behavior

  • Ad engagement

You can disable cookies in your browser settings.

5. How We Use Your Information

We use your information to:

  • Provide coaching services

  • Deliver personalized plans

  • Communicate with you

  • Respond to inquiries

  • Process payments

  • Improve programs

  • Send updates and reminders

  • Provide customer support

  • Analyze performance

  • Improve marketing

  • Prevent fraud

  • Comply with legal obligations

6. Email and SMS Communications

By providing your contact information, you agree that we may contact you through:

  • Email

  • Phone

  • Text message (SMS)

  • Automated reminders

  • Marketing messages

  • Program communications

You may unsubscribe at any time using the link in emails or by contacting us directly.

7. Payment Information

Payments are processed through secure third-party platforms such as:

  • Kajabi Payments

  • Stripe

  • Payment processors

We do not store full credit card numbers.

All transactions are handled using secure encryption.

8. How We Share Information

We do not sell your personal information.

We may share information with trusted third parties only when necessary to operate our business.

These may include:

  • Payment processors

  • Scheduling platforms

  • Email platforms

  • Coaching software

  • Website hosting providers

  • Analytics providers

  • Advertising platforms

  • Legal or regulatory authorities

Examples of providers:

  • Kajabi

  • Calendly

  • Meta (Facebook / Instagram)

  • TikTok

  • Google

  • Stripe

These providers are required to protect your information.

9. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Maintain records

  • Comply with legal requirements

  • Resolve disputes

  • Enforce agreements

10. Data Security

We implement reasonable security measures to protect your information.

These include:

  • Secure platforms

  • Encrypted connections

  • Password protection

  • Restricted access

  • Monitoring systems

However, no system can guarantee complete security.

11. Your Rights

You may request to:

  • Access your data

  • Correct your data

  • Delete your data

  • Restrict processing

  • Withdraw consent

To make a request, contact:

[email protected]

12. Children's Privacy

Our services are intended for adults.

We do not knowingly collect information from individuals under 18 years old.

If we learn that a minor has provided information, we will delete it.

13. Third-Party Links

Our website may contain links to other websites.

We are not responsible for the privacy practices of third-party sites.

14. Advertising and Retargeting

We may use your information to deliver advertisements through:

  • Meta (Facebook / Instagram)

  • TikTok

  • Google

These platforms may use cookies or tracking technologies to show relevant ads.

You can manage ad preferences through your account settings on those platforms.

15. Disclaimer About Health Information

Our services provide educational coaching related to lifestyle, nutrition, and wellness.

We do not provide:

  • Medical diagnosis

  • Medical treatment

  • Medical advice

You should consult a licensed healthcare professional before making health changes.

16. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a new effective date.

17. Contact Information

If you have questions about this Privacy Policy, contact:

The PCOS Cystem, LLC
Houston, Texas
[email protected]